Delivery Manager at NovioQ, Porto

I take enterprise products from idea to launch.

I find the gap in the business, design the app, choose the architecture, estimate the budget and the team, plan the delivery and build it with the team. SAP-integrated OutSystems for clients across the US, EMEA and APAC, and lately, AI agents in production.

30+ solutions and systems, for clients includingHeinekenSyngentaBosch
Portrait of Luís Passos
Luís PassosDelivery ManagerPT · EN · ES
Results

What changed after go-live

4 → 16

people on the Syngenta engagement, grown over three years. I scoped and won the follow-on projects.

Syngenta
1 month

to MVP on a customer portal placing live orders straight into SAP. Full solution in three.

Customer portal
½ day

for a process that took 7–8 people more than a week. Now 1–2 people run it.

Factory order-to-delivery
100s

of users on my first AI agent in production. It explains SAP errors in plain language.

SAP message agent
Selected work

Systems that run factories and order desks

Six of the 16 solutions and systems I've owned, each with a team I managed. Open one for the brief, what I did and what changed. Screens are recreations; the real ones are under NDA.

These are six of the 16 solutions and systems I've owned. I've also helped build or advised on 15+ more. Ask me about any of them.

Process

One owner from idea to launch

The person who finds the gap is the one who ships the fix. Click the line to place an order and follow it to the truck.

In flow 0Shipped 0
  1. 01

    Find the gap

    Spot where a client's process loses time or value, then shape the idea, the business case and the plan.

  2. 02

    Design

    Screens in Figma, workflows, and the functional and technical requirements.

  3. 03

    Architecture

    Evaluate the tech stack and design the solution: OutSystems on SAP, integrations and AI agents.

  4. 04

    Estimate and plan

    Budget and team estimates, team structure and the project plan, from the first technical meeting and proposal.

  5. 05

    Build

    Develop alongside the team and lead it: up to 15 across development, QA, analysis and design.

  6. 06

    Launch

    Into production, one to three projects at a time.

AI in production

SAP errors, in plain words

SAP messages are written for consultants. My first agent in production rewrites them for the person placing the order and says what to do next. It started as after-hours prototypes with one colleague and became NovioQ's AI practice.

How I use AI day to day

AI tools and agents are in my work every day, mostly Claude, alongside others such as Codex, Cursor, Mistral and Lovable: prototypes and sketches in Figma, code, documentation and the agents themselves. They push the work faster, but I never trust them fully: everything is reviewed and trimmed before it ships.

These examples are made up for this page. The live agent uses a language model; this demo only knows the three above.

A
Order assistant● Reading SAP messages
About

From a biotech lab to enterprise delivery

  1. Jun 2023 – now

    Delivery ManagerNovioQ B.V.

    Own products from idea to launch: design, architecture, estimates, team planning and the build. About 16 solutions and systems of my own, including five major projects with teams I managed, and 15+ more I helped build or advised on. Started NovioQ's AI practice.

  2. Jul 2022 – Jun 2023

    Senior Tech ConsultantNovioQ B.V.

    Heineken, then opened the Syngenta engagement. Promoted after 11 months.

  3. Apr – Jun 2022

    Technology ConsultantDeloitte

    Three months in Porto.

  4. 2019 – 2022

    Four roles, three promotionsAccenture

    SAP ABAP and IS-U for Endesa and Enel, then OutSystems for EDP.

  5. 2017 – 2019

    Researcher, then startup co-founderINL · Pro+

    Iberian Nanotechnology Laboratory and a speaker at the INL Summit 2018. Two incubator programmes with Pro+.

  6. 2012 – 2018

    BSc Bioengineering, MSc BiotechnologyUTAD · Universidade do Minho

    Where the science background comes from.

Certifications

  • AWS Solutions Architect – Associate2024
  • OutSystems Associate Developer (ODC)2025
  • OutSystems Sales and Pre-Sales2023–26
  • OutSystems Reactive Developer2021
  • OutSystems Traditional Web Developer2022

Awards

  • 1st, OutSystems Build for the Future Hackathon2023
  • 1st, Talent 4 Innovation B2B, Accenture Portugal2019
  • 3rd, Global Technology Innovation Contest, Accenture Europe2020

Languages

  • PortugueseNative
  • EnglishFull professional
  • SpanishWorking

Product and strategy

Product development, business strategy, business plans, gap analysis, functional and technical requirements, workflows, Figma

Delivery

Budget and team estimation, team structure, project planning, pre-sales and proposals, Agile, Jira

Architecture

Tech stack evaluation, solution architecture, SAP integration, ISA-88, ISA-95, REST APIs, MuleSoft, SnapLogic, AI agents and MCP

Platforms and data

OutSystems O11 and ODC, SAP, ABAP, IS-U, AWS, Azure, Databricks, Qlik Sense, Spinque, Exasol, SQL, PostgreSQL

I adapt to what each project needs and learn new platforms on the job. At Syngenta, that meant picking up AWS and Qlik Sense when the work called for them.